Home & LIVING
HOMEPURE
CARE & REPAIR
Keep your HomePure systems in top shape with DIY fixes and professional service.
DIY CARE
HomePure Product Maintenance Guides
Find out how you can keep your HomePure units in top shape with these easy-to-follow tips.
EXPERT CARE
How to Arrange HomePure Service
How to Arrange a
QNET Watch Repair
Need to request repair or installation assistance? Follow these simple steps.
Contact the QNET Global Support Centre (GSC)
Reach out via email, phone, or your QNET Virtual Office (VO) to open a service request. You can find the contact details here.
Find out your authorised service centre
A GSC representative identifies the nearest authorised service partner and shares shipping or drop-off instructions.
Receive assessment and quotation
Technicians will inspect your product and confirm through GSC whether it is in warranty. Cases under warranty will be serviced free of charge. Out-of-warranty cases receive a clear cost estimate before work.
Wait for the service completion notice
The repair process typically takes 2-3 weeks to complete, depending on the damage. After repair, a trained professional at GSC will conduct a quality check to ensure the issue has been fixed.
Claim your repaired product with additional warranty
GSC will inform you of the completed repairs and arrange for the return of your product. Your repaired product shall receive an additional warranty of 30 days, covering only the issue that has been fixed.
Service Charge Conditions
Check this overview of expected costs for repairs.
Installation Service
Customers may request on-site installation of their HomePure product at full service cost.
Warranty Support
All eligible costs – including spare parts, service charges, and travel expenses – are covered by HomePure according to the warranty terms.
Out-of-Warranty Cases
For out-of-warranty cases, customers are responsible for the costs of spare parts (as per the official price list), service charges, and travel expenses. Additional fees may apply for complex repairs.
Additional Parts
If additional parts beyond the standard spare list are needed, their cost will follow the applicable agency agreement.
CONTACT SUPPORT
Global Support, Wherever You Are
Reach out to QNET GSC for assistance, status updates, and service coordination.
QNET Global Support Centre (GSC)
Email: global.support@qnet.net
Phone: +60 15 4600 0328
Virtual Office: Fill this form to submit a ticket
Available in multiple languages.
