QNET Jewellery
Repair & Care
Need your Bernhard H. Mayer jewellery repaired? QNET coordinates with authorised experts take care of it using genuine materials.
WHY IT MATTERS
Our Promise of Quality Care
Preserve the brilliance and lasting value of your QNET jewellery with service that reflects the standards behind every piece.
Expert craftsmanship
Authentic materials only
Repairs and adjustments use only genuine components and techniques that preserve the original finish and setting.
Global coordination
QNET Global Support Centre (GSC) manages your case end-to-end with clear updates and documentation.
STEP BY STEP
How QNET Jewellery Repair Works
How QNET
Jewellery Repair Works
A simple process to get your precious jewellery expert care.
Contact the QNET Global Support Centre (GSC)
Open a service request via email, phone, or your QNET Virtual Office (VO). Include your ID number, purchase and delivery dates, repair request date, and a clear photo of the issue. You can find the contact details here.
Submit the item to the nearest office
GSC logs the case, assigns it to the appropriate Regional Service Centre, and provides a reference number. You’ll then be advised to drop off the jewellery at your nearest office.
Receive assessment and quotation
GSC will coordinate the assessment of the item's warranty status. If it’s out of warranty, you’ll receive a detailed repair and shipping quote for approval before proceeding.
Wait for the service completion notice
The service centre performs repair and quality check. GSC then arranges the return via courier or pick-up, updates the repair records, provides the tracking number, and confirms your delivery address.
Important Note: Pack items securely by using a rigid box and padding. Avoid putting adhesive directly on jewellery.
Timeline: Standard jewellery repair is usually completed within 2–3 weeks after receipt, while more complex cases require 3–4 weeks. Including approvals and return logistics, the entire process may take up to one month.
WARRANTY
Is Your Jewellery Under Warranty?
Your jewellery is protected by a manufacturer’s warranty that applies when you have a fully completed certificate issued by Bernhard H. Mayer.
The warranty covers:
- Material defects
- Manufacturing faults
It does not cover:
- Normal signs of wear such as scratches, dents, and discolouration
- Crystal breakage and tarnishes due to moisture
- Accidental damage or improper handling
- Unauthorised repairs, resizing, or alterations
If covered, authorised service partners will handle the repair free of charge. Otherwise, repair services remain available at standard charges.
CARE
Jewellery Care & Maintenance Tips
With proper care, your jewellery can remain a valuable possession for decades.
Handle with care
Keep jewellery away from sharp impacts, extreme temperatures, and everyday chemicals like perfumes, polish removers, and hairspray. These can dull metals, loosen settings, or damage pearls.
Wear wisely
Remove delicate pieces during chores, sports, swimming, or handwashing. Abrasive surfaces, chlorine, and soaps can weaken settings, knock stones loose, or cause discolouration.
Clean and store smartly
Clean pieces periodically using warm soapy water and a soft brush, then dry thoroughly. Store each item in its own soft pouch or lined box to prevent scratches and tangles.
CONTACT SUPPORT
Global Support, Wherever You Are
Reach out to QNET GSC for assistance, status updates, and service coordination.
QNET Global Support Centre (GSC)
Email: global.support@qnet.net
Phone: +60 15 4600 0328
Virtual Office: Fill this form to submit a ticket
Available in multiple languages.
FAQ
Frequently Asked Questions
How long does a typical repair take?
Standard cases are usually completed within 2–3 weeks, while more complex cases require about 3–4 weeks. With approvals and return shipping, the entire cycle may take up to one month.
Will I get a quote first?
If your jewellery is out of warranty, we’ll provide an itemised repair and shipping quote, and wait for your approval before proceeding.
How do I pack my jewellery?
To protect the products during transport, place each item in a small pouch or wrap it individually, and pack them using a rigid box with padding. Never apply tape directly onto the jewellery.
What records are kept?
We log repair details, costs, and your feedback for internal reference and future audits.
